Our Aftersales goal is to keep your fleet running smoothly, ensuring you can deliver services safely and efficiently. Our scheduled maintenance programme reduces unexpected breakdowns by combining regular inspections and timely part replacements.
We provide ongoing support with comprehensive training, aftersales assistance, and our VB-SMT remote diagnostic tool.
Regular servicing and inspections keep your air suspension in peak condition, reducing the risk of unexpected repairs.
The VB-Airsuspension servicing schedule combines routine visual and functional inspections with the timely replacement of wear parts, ensuring your system remains in top condition and maintains your manufacturer warranty.
VB supports you with Service Packs at a significantly reduced cost compared to individual part replacements.
Available only for VB-FullAir systems supplied with a 5-year warranty, launched from September 2024.
Routine inspections
We recommend visual and functional inspections of the air suspension system at intervals of no more than 12 months or 36k miles (whichever first).
If any issues arise during the inspection, please contact our Aftersales team for assistance.
The ambulance service regime is comprised of three services which maintain the warranty within the 5 year period.
As detailed below, services become due based on individual ambulance age or mileage (whichever comes first).
Service packs enable you to purchase all of the required replacement parts at a substantial saving, compared to individual purchase of parts.
Please inform us to update the ambulance service record and protect your warranty.
You can update the records for up to five ambulances at once using the form below:
We're proud to offer telephone support to workshop technicians.
If your enquiry is about a specific ambulance, please have the VB:ID number and vehicle mileage ready to help us assist you more quickly.
Where necessary, we can provide remote assistance using the VB-SMT diagnostic tool, allowing a VB engineer to remotely view and diagnose more complex issues.
Monday - Friday 8:30am - 4:30pm
Saturday & Sunday Closed
Please note we are closed during Bank Holidays
01254 848010 (Option 3)
info@vbairsuspension.co.uk
We offer FREE training in diagnostics, maintenance, and repair of VB-Airsuspension systems to NHS workshops.
Training is available remotely through the VB-Academy website, via interactive video conferencing, or in-person at workshop locations.
We recommend technicians refresh their VB systems training every 2 years to stay up to date with the latest systems and processes.
We offer a 5-year/175,000-mile warranty (whichever comes first) for VB-FullAir systems supplied for DCA's registered from September 2024.
All components are covered against manufacturing defects for the duration of this period.
The VB:ID number is a unique numerical serial number assigned to every VB-Airsuspension FullAir system. This is used to identify the relevant spare parts for the system, and to record the system service history and warranty record.
The number is located on a sticker placed on the inside of the 'b' pillar in the drivers door shut.
The kit number and batch numbers are located on a sticker on the parts box.
SMT accounts are created once training has been completed. If you are trained, please email info@vbairsuspension.co.uk stating your name and trust location, and we will provide you with your log in details.
The SMT software can be downloaded via this link - Downloads | VB-Airsuspension (vbairsuspension.com).
Workshop training requests can be made using the Book Free Workshop Training form found on this webpage.
Please consult our Ambulance Calibration Document which can be found in the downloads section.
Please consult our How to Register Software on the ASCU Video which can be found in the downloads section.
Parts can be ordered with a Purchase Order number via email. For parts enquiries please remember to include the VB:ID or chassis number of the ambulance. Please submit orders/enquiries to info@vbairsuspension.co.uk
Please email over the vehicle chassis number and/or VBID number, along with a list of parts required, to info@vbairsuspension.co.uk.
Here you can find useful guidance on the routine service, maintenance and fault diagnostics of your VB-Airsuspension ambulance system.
