Returns and Refunds Policy

Thank you for purchasing VB-Airsuspension products through our VB-Partner Network. We aim to ensure you are completely satisfied with your purchase. Please review the following terms regarding returns:

  1. Purchase Channels
    Our air suspension products are exclusively sold through our VB-Partner Network. As such, the return policy for our products will depend on the individual policies of the VB-Partner from whom you purchased the product.

  2. VB-Partner Network Returns
    Each VB-Partner within our network may operate its own return policy. We recommend contacting the specific VB-Partner directly to understand their terms and conditions regarding returns and exchanges. The contact details for your VB-Partner can be found on your purchase receipt or on our website: VB-Dealer Locations – VB-Airsuspension UK (vb-airsuspension-uk.myshopify.com)

  3. Fitted Products
    Please note that our air suspension systems are custom fitted to vehicles, which typically involves the removal of original components. Due to the nature of the installation process, returns may not be possible once the product has been fitted to your vehicle. We advise discussing any potential return concerns with your VB-Partner before the installation of the product.

  4. Defective or Faulty Products
    If you believe the product, you received is defective or faulty, please contact your VB-Partner immediately. They will assist you in troubleshooting the issue and, if necessary, initiate a return or replacement process based on their policy.

  5. Warranty Claims
    Our air suspension products come with a 2-year standard warranty. For warranty claims, please contact the VB-Partner from whom you purchased the product. They will guide you through the warranty claim process in accordance with our warranty terms.

  6. Contact Us
    If you have any questions regarding our returns policy, please do not hesitate to contact us at sales@vbairsuspension.co.uk or 01254 848010. While we cannot directly process returns, we are here to assist you in any way we can.

Thank you for choosing our products and for understanding our returns policy.